Gallery

This Privacy Policy and Terms of Online Ordering (“Policy”) govern the use of the website and online food ordering services provided by Cherie 108 Café & Restaurant, owned and operated by RSN Enterprises, located at 1st Floor, Town Hall Building, Marris Rd, Centre Point, Gulzar Nagar, Hem Chand Compound, Aligarh, Uttar Pradesh 202001, India.

FSSAI License No.: 12725056000787
By accessing this website or placing an online order, you agree to be bound by this Policy.

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1. Legal & Regulatory Compliance

• Food Safety and Standards Act, 2006
• FSSAI (Licensing and Registration of Food Businesses) Regulations
• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures) Rules, 2011
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020

2. Information We Collect

2.1 Personal Information

• Name
• Mobile Number
• Email Address
• Delivery Address

2.2 Order & Transaction Information

• Food and beverage items ordered
• Order value
• Payment confirmation status
• Delivery instructions

2.3 Technical Information

• IP address
• Device and browser details
• Website usage and analytics data

We collect only the minimum data necessary to process and deliver your order.

3. Purpose of Data Collection

• Processing and fulfilling food orders
• Communicating order status and delivery updates
• Food safety traceability as per FSSAI norms
• Internal audits, accounting, and legal compliance
• Preventing fraud or unauthorized activity

We do not sell, rent, lease, or commercially exploit customer data.

4. Food Safety & FSSAI Disclosure

• All food is prepared in an FSSAI-licensed kitchen
• Strict hygiene and safety standards are followed
• Customers must disclose food allergies while ordering
• No liability for allergic reactions if not disclosed

5. Online Order Confirmation & Cancellation Policy

5.1 Order Confirmation

• Orders are confirmed only after successful payment
• Once confirmed, orders are sent immediately for preparation

5.2 Cancellation Policy (Strict)

• Orders can be cancelled only within 5 minutes of confirmation
• No cancellation, modification, or refund after 5 minutes
• Applicable to delivery and takeaway orders

6. No Refund / No Return Policy

• No return or exchange once food is prepared
• No refunds after the cancellation window
• Exceptional refunds only for incorrect or damaged delivery (with proof)

7. Payments & Transaction Security

• Payments processed via RBI-approved payment gateways
• We do not store card, UPI, or banking details
• All transactions are securely encrypted

8. Data Sharing & Third Parties

• Delivery personnel
• Payment gateway providers
• Legal or government authorities when required

9. Data Retention

• Personal data retained only as legally required
• Order records stored for audit and tax compliance

10. Cookies & Tracking

Cookies may be used to improve functionality and analyze usage. Users may disable cookies through browser settings.

11. Limitation of Liability

• No liability for delays due to traffic or weather
• Food images are representational
• No responsibility for incorrect customer-provided details

12. User Responsibilities

• Provide accurate delivery information
• Ensure availability at delivery location
• Consume food safely and promptly

13. Children’s Privacy

Services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

14. Policy Modifications

This Policy may be updated at any time. Continued use of the website implies acceptance of changes.

15. Governing Law & Jurisdiction

Governed by the laws of India. Jurisdiction lies exclusively with courts in Aligarh, Uttar Pradesh.

16. Contact Details

Cherie 108 Café & Restaurant
FSSAI License No.: 12725056000787

📞 Phone: 8018103138
📧 Email: cherie108aligarh@gmail.com